1. Introduction & Acceptancepri

1.1 Who we are. JN Short (the “Service”) is provided by jnshort.com. 
For general enquiries, contact us at support@jnshort.com and for legal notices use legal@jnshort.com. For data‑protection enquiries, contact privacy@jnshort.com identification is given to you on an easy, direct and permanent basis in accordance with Bulgaria’s Electronic Commerce Act (Закон за електронната търговия – ЗЕТ.

1.2 The Services. JN Short enables you to create and manage shortened links, QR codes, bio pages, and (where enabled) host limited files for redirection; to route traffic to destinations you choose; and to access analytics about link and QR interactions (for example, click counts, timestamps, referrer information, and approximate device/geo signals). We may also provide related features such as workspaces/teams, custom domains, branded links, integrations and an API. Some features may be available only on paid plans.

1.3 Contract and acceptance. These Terms of Service (the “Terms”) form a binding agreement between you and JN Short. By accessing or using the Service, creating an account, clicking to accept these Terms, or paying for a plan, you accept and agree to be bound by these Terms. If you do not agree, you must not use the Service. Where we make translations of these Terms available, the English language version controls in the event of any conflict.

1.4 Using the Service on behalf of an organisation. If you use the Service on behalf of a company, public body, NGO, school or other organisation, you represent and warrant that you have authority to bind that organisation to these Terms and that the organisation accepts these Terms. In that case, references to “you” and “your” mean that organisation and its authorised users. You remain responsible for any activity under your account, including actions by team members and invited users.

1.5 Eligibility, age and minors. You must be able to form a legally binding contract with us under the laws of your country of residence and you must not be barred from using the Service under any applicable laws (including export‑control or sanctions laws). The Service is intended for users who are at least the age of majority in their country or, where local law permits, for minors above the age at which they can lawfully consent to the processing of their personal data and enter into online service terms with the verifiable consent of a parent or legal guardian. If you are under the relevant age threshold, a parent or legal guardian must review and accept these Terms and supervise your use of the Service. We may require evidence of such consent at any time.

1.6 Territorial restrictions and sanctions. You affirm that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions or similar restrictions, and that you are not a person listed on any applicable denied‑party list. We may restrict or terminate access where required by law.

1.7 Policies that form part of these Terms. The following documents form part of these Terms by reference and apply to your use of the Service: (a) the Acceptable Use Policy; (b) the Moderation, Notice‑and‑Action & Appeals Policy; (c) the Privacy Policy; (d) the Cookie Policy; (e) the Data Processing Addendum (where we act as processor for business customers); (f) the Subprocessor List; (g) the Service Level Agreement and Support Policy (for paid plans); (h) the Billing, Refund & Cancellation Policy; and (i) the API Terms (if you use our API). Where there is a conflict, the order of precedence is: a signed order or master agreement (if any), then the DPA (solely for data‑protection matters), then these Terms, then the other policies.

1.8 Rules for links, QR codes and content. You are responsible for the destinations you point to using our Service and for any content you publish or host through it. You must comply with these Terms, the Acceptable Use Policy and all laws that apply to you, including consumer‑protection, privacy, intellectual‑property and marketing laws. We may, consistent with our Moderation, Notice‑and‑Action & Appeals Policy, disable links or QR codes, restrict features, or suspend accounts where we reasonably believe content or behaviour breaches our policies or the law. You can appeal decisions through the channels described in that policy.

1.9 Business vs consumer users; role under data protection law. If you sign up on behalf of a business or other organisation (“Business Customer”), you act as controller for your end‑user and visitor data and we act as processor when we process that data on your documented instructions, as described in the DPA. If you sign up as an individual for personal use (“Consumer”), we act as controller of your personal data; your statutory consumer rights are not affected by these Terms. Details of our processing are set out in the Privacy Policy and Cookie Policy.

1.10 Electronic communications and notices. You consent to receive notices and communications from us electronically, including by e‑mail, in‑product messages and postings on the Service. Legal notices to us must be sent to legal@jnshort.com and will be deemed given when received. Notices relating to data protection should be sent to privacy@jnshort.com. We may also post a banner or send account‑level communications for material changes.

1.11 Effective date; changes. These Terms take effect on 13/09/2025 and replace any prior terms for the Service. We may update these Terms from time to time. For material changes, we will provide advance notice as described in the “Changes to Terms” section below; if you object to the changes, you may terminate your plan before they take effect.

1.13 Entire agreement for access; other documents. This Introduction & Acceptance section explains how the Terms bind you and signposts key documents. Further sections below set out accounts and teams, plans and billing, acceptable use, content ownership and licences, analytics and cookies, moderation and appeals, API terms, service levels and support, security, data processing, termination, disclaimers and liability, governing law and venue, and changes to terms.

2. ACCOUNTS & SECURITY

2.1 Registration and account creation. To use certain features of the Service you must register an account and complete our e‑mail verification process. You agree to provide true, accurate, current and complete information during registration and to keep it up to date. We may reject or require you to change any account details that are misleading, infringe rights or otherwise violate these Terms.

2.2 Account ownership and administrative control. The account creator is the account owner unless the account is created under a workspace or organisation. For organisational accounts, the designated Administrators control user access, roles and permissions. We may rely on instructions from your Administrator(s) regarding your account and content within the workspace.

2.3 No account sharing; no unauthorised use. YOU MUST KEEP YOUR LOGIN CREDENTIALS CONFIDENTIAL AND MUST NOT SHARE YOUR ACCOUNT OR PASSWORD WITH ANY OTHER PERSON. You must not use any other person’s or organisation’s account without permission. You are responsible for all activities under your account, including by team members and invited users.

2.4 Security measures. You must use a strong password (or SSO, where available) and maintain appropriate security for the devices and networks you use to access the Service. We strongly recommend enabling multi‑factor authentication (2FA) where offered. You must implement reasonable access controls for your team and promptly remove access for users who no longer require it.

2.5 Notice of unauthorised access. YOU MUST NOTIFY US WITHOUT UNDUE DELAY AT SECURITY@JNSHORT.COM IF YOU BECOME AWARE OF OR SUSPECT ANY UNAUTHORISED ACCESS TO OR USE OF YOUR ACCOUNT OR CREDENTIALS. We may require you to reset passwords, enable additional safeguards, or take other steps to secure the account.

2.6 Account portability and transfers. You may not transfer ownership of an account except with our prior written consent and subject to verification steps. For organisational accounts, ownership may be transferred between verified Administrators.

2.7 Account closure by you. You may close your account at any time in the product settings. Closing an account will schedule deletion of personal data in accordance with our Privacy Policy and Data Retention & Deletion Policy; certain backup copies may persist for a limited period consistent with our backup cycles.

3. CONTENT OWNERSHIP & LICENCES

3.1 Your ownership. Except for the licence you grant below, you retain all rights, title and interest in and to the content, links, QR codes, bio pages, custom domains and files you submit to or publish via the Service (“Your Content”).

3.2 Licence to operate the Service. YOU GRANT US A NON‑EXCLUSIVE, WORLDWIDE, ROYALTY‑FREE LICENCE TO HOST, STORE, CACHE, REPRODUCE, MODIFY, TRANSLATE, ADAPT, PUBLICLY DISPLAY AND DISTRIBUTE YOUR CONTENT SOLELY TO OPERATE, PROVIDE, MAINTAIN, SECURE, TROUBLESHOOT AND IMPROVE THE SERVICE, TO PERFORM USAGE ANALYTICS, AND TO COMPLY WITH LAW. This licence includes the right to make Your Content available to our subprocessors and service providers solely for these purposes and under appropriate confidentiality and security obligations.

3.3 Sub‑licensing and enforcement. To the extent necessary to protect the Service and Your Content from unlawful copying or misuse, you authorise us (TO THE MAXIMUM EXTENT PERMITTED BY LAW) to take reasonable steps to enforce rights in Your Content on your behalf in connection with the Service, including issuing takedown notices and responding to counter‑notices. Nothing in this clause gives us any ownership of Your Content.

3.4 Moral rights. To the extent permitted by applicable law, you WAIVE ANY MORAL RIGHTS (INCLUDING RIGHTS OF ATTRIBUTION AND INTEGRITY) you may have in Your Content as against JN Short to allow us to perform the actions in clause 3.2. Where a waiver is not permitted, you agree not to assert such rights in a manner that would prevent us from operating or improving the Service.

3.5 Edits, deletions and retention. You may edit or delete Your Content using the functionality we make available. If we reasonably believe Your Content breaches these Terms or applicable law, we may disable access to or remove Your Content as described in the Moderation, Notice‑and‑Action & Appeals Policy. On termination, we will delete or de‑identify Your Content within the timeframes in our Data Retention & Deletion Policy, subject to legal holds and backup cycles.

3.6 Feedback. If you provide ideas, suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use it for any purpose related to the Service without restriction or obligation to you, provided we do not identify you publicly without consent.

4. CONTENT STANDARDS & ACCEPTABLE USE

4.1 Incorporation by reference. The Acceptable Use Policy (“AUP”) forms part of these Terms. YOU MUST COMPLY WITH THE AUP AT ALL TIMES. If the AUP is updated, we will notify you as described in the Changes to Terms section.

4.2 Prohibited content. Without limitation, Your Content must not: (a) be defamatory, maliciously false, obscene, indecent or pornographic; (b) infringe any copyright, moral right, database right, trade mark, design right or other intellectual‑property right; (c) infringe privacy, data‑protection or confidentiality rights, or include personal data you are not entitled to process; (d) constitute negligent advice; (e) incite, promote or depict violence, terrorism, or self‑harm; (f) constitute hate speech or unlawful discrimination; (g) breach court orders or legal duties; (h) include CSAM or exploit minors; (i) be untrue or misleading; (j) provide instructions that could cause illness, injury or death; or (k) constitute spam, deceptive practices or scams.

4.3 Prohibited behaviours. You must not: (a) engage in malware distribution, phishing or unauthorised access; (b) overload, interfere with or disrupt the Service; (c) probe, scan or test the vulnerability of the Service without our written permission; (d) circumvent or attempt to circumvent security or rate‑limits; (e) use bots or automated systems except as allowed by our API Terms; (f) scrape content or data in violation of our AUP or applicable law; (g) mislead users through cloaking or deceptive redirects; or (h) violate our robots.txt. Full details and enforcement thresholds are set out in the AUP.

4.4 Enforcement and appeals. We may take actions described in Section 5 where we reasonably believe there is a breach of these Terms, the AUP or law. You may appeal decisions through the process in our Moderation, Notice‑and‑Action & Appeals Policy.

5. MODERATION, ENFORCEMENT, SUSPENSION & TERMINATION

5.1 Enforcement toolkit. Where we reasonably believe that content or behaviour breaches these Terms, the AUP or applicable law, we may take one or more of the following actions: issue warnings; disable or remove links, QR codes, bio pages or files; place restrictions on features; throttle or rate‑limit requests; temporarily suspend or permanently ban accounts; block IP addresses; contact hosting providers, domain registrars or ISPs; and commence legal action. Circumvention. You must not circumvent, or attempt to circumvent, any technical or organisational measures we implement.

5.2 Statements of reasons and appeals (DSA). For decisions that affect the availability of Your Content or your account, we will provide a STATEMENT OF REASONS consistent with the EU Digital Services Act and our Moderation, Notice‑and‑Action & Appeals Policy. You have the right to appeal internally using the channels described in that policy. Repeated or egregious violations may lead to permanent suspension.

5.3 Unilateral suspension or cancellation. WE MAY SUSPEND OR CANCEL YOUR ACCOUNT (IN WHOLE OR IN PART) IF: (a) we reasonably believe you breached these Terms, the AUP or law; (b) we are required to do so by law or court/authority order; (c) there is a security, fraud or operational risk; or (d) you fail to pay fees when due (for paid plans). For organisational accounts, we may act on Administrator requests to suspend or remove users. We will provide notice where practicable and a statement of reasons for decisions in scope of the DSA. You may appeal as described above.

5.4 Inactive accounts. We may close accounts that remain unused for 18 consecutive months, following advance notice to the registered e‑mail address. You may prevent closure by signing in or contacting support.

5.5 Your termination rights and data export. You may terminate your plan or close your account at any time. Upon termination, we will provide reasonable mechanisms to export Your Content that remains accessible to you, subject to technical feasibility and our data‑retention schedules. Refunds, if any, are governed by the Billing, Refund & Cancellation Policy.

6. AVAILABILITY, MAINTENANCE & LIMITED WARRANTIES

6.1 Availability. We aim to provide a reliable Service but do not guarantee uninterrupted or error‑free operation. Paid plans may include availability targets and service credits as described in the Service Level Agreement (SLA). Scheduled maintenance and urgent security maintenance may occur; we will use reasonable efforts to minimise disruption.

6.2 Discontinuation and changes to features. We may modify or discontinue features over time. For materially adverse changes to paid features, we will provide advance notice and, where applicable, you may terminate your plan and receive any credits described in the SLA or Billing, Refund & Cancellation Policy.

6.3 Limited warranties. EXCEPT AS EXPRESSLY STATED IN THE SLA OR THESE TERMS, THE SERVICE IS PROVIDED WITH REASONABLE SKILL AND CARE BUT OTHERWISE WITHOUT ANY ADDITIONAL WARRANTIES. Consumer statutory rights are not affected.

7. DISCLAIMER OF WARRANTIES

7.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, INCLUDING ANY APIS, SDKs AND DOCUMENTATION, IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR‑FREE, OR THAT CONTENT WILL BE PRESERVED WITHOUT LOSS.

7.2 NOTHING IN THIS SECTION AFFECTS YOUR NON‑EXCLUDABLE RIGHTS UNDER APPLICABLE LAW, INCLUDING RIGHTS AVAILABLE TO CONSUMERS.

8. LIMITATION OF LIABILITY

8.1 NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

8.2 SUBJECT TO CLAUSE 8.1, WE WILL NOT BE LIABLE FOR: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR ANTICIPATED SAVINGS; (C) LOSS OR CORRUPTION OF DATA; OR (D) BUSINESS INTERRUPTION.

8.3 SUBJECT TO CLAUSES 8.1 AND 8.2, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) 100 (ONE HUNDRED) UNITS OF YOUR BILLING CURRENCY.

8.4 FREE SERVICES. FOR SERVICES PROVIDED WITHOUT CHARGE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY IS LIMITED TO ZERO.

8.5 CONSUMER CARVE‑OUT. IF YOU ARE A CONSUMER, NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS. WHERE MANDATORY CONSUMER LAW APPLIES, THE LIMITATIONS ABOVE APPLY ONLY TO THE EXTENT PERMITTED BY SUCH LAW.

9. INDEMNITY

9.1 YOU WILL DEFEND, INDEMNIFY AND HOLD HARMLESS JN SHORT AND ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, FROM AND AGAINST ANY THIRD‑PARTY CLAIMS, DEMANDS, ACTIONS, LOSSES, DAMAGES, COSTS AND EXPENSES (INCLUDING REASONABLE LEGAL FEES) ARISING FROM OR RELATING TO: (A) YOUR CONTENT; (B) YOUR BREACH OF THESE TERMS OR THE AUP; OR (C) YOUR VIOLATION OF APPLICABLE LAW OR THIRD‑PARTY RIGHTS, IN EACH CASE ONLY TO THE EXTENT NOT CAUSED BY OUR NEGLIGENCE OR WILFUL MISCONDUCT.

9.2 CONTROL OF DEFENCE. We will promptly notify you of any claim, allow you sole control of the defence and settlement (subject to our prior written consent for settlements that impose obligations on us or admit fault), and provide reasonable assistance at your expense.

10. CHANGES TO TERMS

10.1 Advance notice. WE MAY UPDATE THESE TERMS FROM TIME TO TIME. FOR MATERIAL CHANGES, WE WILL PROVIDE AT LEAST 15–30 DAYS’ ADVANCE NOTICE VIA E‑MAIL TO THE ACCOUNT OWNER OR BY IN‑PRODUCT NOTICE. If you object to the changes, you may terminate your plan before the effective date; continued use after the effective date constitutes acceptance.

10.2 Version control. We will post the effective date at the top of the Terms and maintain an archive of prior versions. For non‑material changes (for example, to reflect new features or legal requirements that do not reduce your rights), we may update without advance notice but will note the change in the version history.