DSA 1. Purpose and scope

This Policy explains how JN Short moderates content and handles notices and appeals in line with the EU DIGITAL SERVICES ACT (Regulation (EU) 2022/2065). It applies to all content and behaviour on the Service, including short links, QR codes, bio pages and hosted files (where enabled), and to actions we take following user reports, authority requests, or automated abuse signals. CAPITALISED terms have the meaning given in the Terms of Service (the “Terms”) unless stated otherwise.

DSA 2. Definitions

“Notice” means a report alleging illegal content or a breach of our Terms/AUP. “Recipient of the service” means the account holder responsible for the content or behaviour at issue. “Statement of Reasons” means the explanation we provide when we restrict content or accounts. “Trusted Flagger” has the meaning given in the DSA (an entity granted trusted status by a Digital Services Coordinator).

DSA 3. How to send a notice

3.1 ONLINE FORM (PREFERRED). Submit a Notice at https://jnshort.com/contact. This form guides you to include all required elements below. The form includes an inline checklist (identifiers, reasons, evidence, jurisdiction, contact) to improve notice quality.

3.2 REQUIRED ELEMENTS. A valid Notice SHOULD include:

(a) IDENTIFIERS: the SHORT LINK/QR CODE and, if known, the DESTINATION URL(S) or content identifier;

(b) DESCRIPTION & REASONS: why the content is illegal or violates our AUP/Terms, including references to relevant law or policy where possible;

(c) EVIDENCE: screenshots, logs, timestamps, and any context necessary to understand the issue;

(d) LOCATION & JURISDICTION: the country/region(s) where the illegality arises (if not universal);

(e) YOUR CONTACT DETAILS: name, organisation (if any), e‑mail and a means to receive follow‑up;

(f) GOOD‑FAITH STATEMENT: that you submit the Notice in good faith and believe the information is accurate;

(g) REPRESENTATION: if acting on behalf of another, a statement of authority to act.

3.3 OTHER CHANNELS. You may also e‑mail abuse@jnshort.com (users) or dsa‑contact@jnshort.com (authorities). Notices sent by other methods may take longer to process if incomplete.

3.4 INCOMPLETE OR UNCLEAR NOTICES. If a Notice is incomplete or unclear, WE MAY REQUEST ADDITIONAL INFORMATION or decline to act until sufficient detail is provided.

3.5 MISUSE OF NOTICE. SUBMITTING MANIFESTLY UNFOUNDED NOTICES OR AT SCALE IN BAD FAITH MAY LEAD TO RATE‑LIMITING OR ACCOUNT RESTRICTIONS.

DSA 4. Triage & timelines

4.1 PRIORITY CATEGORIES. We triage Notices by risk:

(a) URGENT: phishing, malware, CSAM, terror content, credible threats of violence or imminent harm – prioritised for swift action.

(b) HIGH: live financial scams, widespread fraud, large‑scale impersonation, critical security threats.

(c) STANDARD: all other alleged illegality or AUP breaches.

4.2 TARGET RESPONSE TIMES. We AIM to:

(a) TRIAGE URGENT reports within 24 HOURS;  

(b) TRIAGE STANDARD reports within 72 HOURS; and

(c) ISSUE A STATEMENT OF REASONS promptly after action. Complex or cross‑border cases may take longer; we will update reporters where practicable. These targets are not guarantees and may vary based on complexity or legal constraints.

4.3 TRUSTED FLAGGERS. Notices from TRUSTED FLAGGERS are given PRIORITY HANDLING as required by the DSA. Trusted status does not predetermine outcomes; decisions follow evidence and policy.

4.4 LAW‑ENFORCEMENT & AUTHORITY REQUESTS. Valid legal orders receive priority. We may preserve data when legally required (see DSA 10).

DSA 5. Actions we may take

5.1 AVAILABLE MEASURES. Where we reasonably believe content or behaviour breaches law or our Terms/AUP, we may:

(a) DISABLE or REMOVE specific links, QR codes, bio pages or hosted files;

(b) DISPLAY INTERSTITIAL WARNINGS or require additional verification;

(c) THROTTLE or RATE‑LIMIT requests;  

(d) GEO‑BLOCK access in specific jurisdictions;  

(e) RESTRICT FEATURES or API access;  

(f) TEMPORARILY SUSPEND or PERMANENTLY BAN accounts;  

(g) BLOCK IP ADDRESSES, DOMAINS or AUTONOMOUS SYSTEMS used to evade enforcement; and

(h) NOTIFY HOSTS/REGISTRARS/ISPs or commence legal action where appropriate.

5.2 STATEMENT OF REASONS. When we take action that affects the availability of content or an account, WE PROVIDE A STATEMENT OF REASONS that includes: (i) WHAT decision we took; (ii) WHY (legal/policy basis and key facts); (iii) SCOPE (global or jurisdiction‑specific); (iv) HOW to APPEAL; and (v) any relevant policy references. Where the DSA requires, we also submit decision data to the transparency database.

5.3 NOTICE TO RECIPIENTS. We will INFORM THE RECIPIENT OF THE SERVICE about actions affecting them, unless legally prohibited or where notification would risk further harm (e.g., active fraud campaigns).

DSA 6. Appeals (internal complaint‑handling)

6.1 RIGHT TO APPEAL. If your content or account is restricted, YOU MAY SUBMIT AN APPEAL via the link in the Statement of Reasons or at https://jnshort.com/legal/notice selecting “Appeal”.

6.2 WINDOW & CONTENTS. Submit within 6 MONTHS of the decision. Include: (a) the decision ID (from our notice); (b) reasons you believe the decision is incorrect; (c) any new evidence or remediation steps.

6.3 REVIEW TIMELINES. We AIM to resolve standard appeals within 14 DAYS. Complex cases (e.g., multi‑jurisdictional fraud) may take longer; we will update you where practicable. We may pause the internal review timeline where you are actively remediating the issue (e.g., removing infringing content) and keep you updated.

6.4 OUTCOMES. Outcomes include upholding the decision, modifying the scope (e.g., removing a geo‑block), or reversing and restoring content/account access. We will issue a WRITTEN OUTCOME with reasons.

6.5 ANTI‑ABUSE. Manifestly unfounded or repetitive appeals may be closed more quickly, and abusive use of the appeals process may lead to restrictions.

DSA 7. Out‑of‑court dispute settlement

7.1 You may engage a CERTIFIED OUT‑OF‑COURT DISPUTE SETTLEMENT BODY under the DSA to resolve disputes relating to our decisions. Instructions will be provided in our appeal outcome where applicable. We will CO‑OPERATE IN GOOD FAITH with such bodies as required by the DSA.

7.2 This is without prejudice to your right to seek judicial redress.

DSA 8. Repeat‑infringer policy

We may classify an account as a REPEAT INFRINGER where there are MULTIPLE SUBSTANTIATED VIOLATIONS (for example, THREE (3) OR MORE within a rolling 90‑DAY period) or any SINGLE EGREGIOUS BREACH (e.g., CSAM). Repeat infringers may be PERMANENTLY BANNED and related accounts blocked. We may maintain internal records necessary to enforce this policy in accordance with our Privacy Policy.

DSA 9. Misuse of the service & of notices

9.1 Users must not attempt to evade enforcement (e.g., creating replacement links after takedown) or submit abusive or automated notices.

9.2 We may apply RATE‑LIMITS or suspend reporting privileges for manifestly unfounded or abusive notices.

DSA 10. Preservation & disclosure

We may PRESERVE RELEVANT LOGS AND DATA for a reasonable period where required to investigate alleged violations, comply with legal process or protect users. We may DISCLOSE DATA to competent authorities in line with law and our Privacy Policy. CSAM and other serious harms may be reported immediately to appropriate hotlines or law‑enforcement bodies.

DSA 11. Authority & user points of contact

11.1 SINGLE POINT OF CONTACT FOR AUTHORITIES: dsa‑contact@jnshort.com. Use this for orders and official communications. Provide contact details, legal basis and scope.

11.2 USER CONTACT FOR REPORTS: abuse@jnshort.com or the Notice form at https://jnshort.com/contact.

11.3 SERVICE OF ORDERS. We will verify authenticity and scope of orders and respond through secure channels. Emergency requests should indicate urgency and legal basis.

DSA 12. Transparency reporting

We will publish periodic TRANSPARENCY REPORTS summarising the volume of Notices, actions taken, appeal outcomes and average response times, as required by the DSA. We currently plan to publish reports on a semi‑annual cadence.

DSA 13. Interplay with other policies

This Policy operates alongside the TERMS, the ACCEPTABLE USE POLICY, the PRIVACY POLICY and the DATA RETENTION & DELETION POLICY. In case of conflict, the order of precedence is as set out in the Terms.

DSA 14. Changes to this policy

We may update this Policy in accordance with the “Changes to Terms” section of the Terms. MATERIAL CHANGES WILL BE NOTIFIED IN ADVANCE where required by law.